Cancellation policy

Thank you for choosing Gunstuff as your trusted distributor. Please review our cancellation policy for orders placed through our platform:
  1. Order Cancellation Request

    • We understand that needs change and that you or your customers may change their minds, for whatever reason. In such a case orders can be canceled within 24 hours of placement, provided that the order has not been processed or shipped. Once the 24-hour window has passed, cancellations are no longer possible.

    • To request a cancellation, please contact us via email at accounts@gunstuff.co.za or call 082 964 0963 or 063 4751675 with your order number and details.
    • You can also manage and view your orders directly and connect to us through your reseller account profile on our website.
  2. Payment Methods

    • If payment was made via credit card, canceled orders will result in a refund to the original card used. Refund processing may take 5-7 business days, depending on your card issuer.
    • If payment was made via bank transfer, cancellations will be refunded to the same bank account. Please allow a few additional business days for the refund to process, depending on your bank's processing times.
  3. Orders Already Processed or Shipped

    • Once an order has been processed or shipped, cancellations are not possible. Should you wish to return any items, you must follow our Return & Exchange Policy, which will be subject to approval based on product conditions and restocking fees.
  4. Restocking Fees

    • If you request a cancellation after the order has been processed, but before shipment, a restocking fee of up to 2% of the total order value may apply. This fee is to cover the costs of inventory handling.
  5. Special or Custom Orders

    • Orders for special or custom requirement.  (or any products ordered specifically for a reseller) cannot be canceled once the order has been confirmed. These items are specifically sourced or created for the reseller and cannot be restocked.
  6. Managing Your Orders

    • Resellers can easily manage their orders, track order statuses, and view past purchases through their account profiles on our website. Any order modifications or cancellations should be initiated through your account as soon as possible.
  7. How to Cancel

    • The quickest way to cancel an order within the allowed timeframe is to call us.  Please reach out to us via below channels or our three WhatsApp numbers.:

Please ensure that you have your order number on hand to expedite the cancellation process.


We strive to provide the best service to our resellers and ensure smooth order fulfillment. For any issues or further questions, don’t hesitate to contact us.

The Gunstuff Team

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